Our Commitment to Privacy
BTSCH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supply chain management platform, including the technician portal, parts dealer portal, and transport logistics portal (collectively, the "Platform").
Please read this privacy policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
Name, email address, phone number, and physical address provided during registration.
Business Information
Company name, business registration number, tax ID, and business type.
Payment Information
M-Pesa transaction details, payment history, and billing information.
Usage Data
How you interact with our Platform, including features used and time spent.
Information You Provide Directly
- Account Information: When you register, we collect your name, email, phone number, and company details.
- Profile Information: You may choose to provide additional information such as profile pictures, business hours, and location.
- Transaction Data: Information about purchases, sales, and payments processed through the Platform.
- Communications: Any communications you send to us or through our Platform.
Information Automatically Collected
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent, features used, and navigation paths.
- Cookies and Tracking: We use cookies to enhance your experience and analyze platform usage.
How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Platform | Contract performance |
| Process transactions and send receipts | Contract performance |
| Communicate with you about your account | Contract performance |
| Send marketing communications (with consent) | Consent |
| Improve and optimize the Platform | Legitimate interests |
| Detect and prevent fraud | Legal obligation |
| Comply with legal obligations | Legal obligation |
How We Share Information
We may share your information in the following circumstances:
Within the BTSCH Ecosystem
Information may be shared between different portals (technician, parts, transport) as necessary to facilitate supply chain operations. For example:
- When a technician requests parts, relevant information is shared with parts dealers
- When an order requires delivery, shipping details are shared with transport providers
- Transaction histories are visible to relevant parties involved in the transaction
Third-Party Service Providers
We engage trusted third parties to perform functions on our behalf, including:
- Payment Processing: M-Pesa and other payment gateways
- Cloud Services: Data hosting and storage providers
- Analytics: Services that help us understand platform usage
- Customer Support: Tools that help us respond to your inquiries
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Access Controls
Strict access controls ensure only authorized personnel can access personal information.
Regular Audits
We regularly audit our systems and practices to identify and address potential vulnerabilities.
Data Backup
Regular backups ensure your data is protected against loss or corruption.
While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Transaction Records | 7 years (tax compliance) |
| Communication Logs | 2 years |
| Usage Data | 1 year |
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Restrict
Request restriction of processing your information.
Right to Portability
Request transfer of your information to another service provider.
Right to Object
Object to processing based on legitimate interests.
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: